free USA
shipping
world-wide
shipping
30-day
returns

Customer Service

Our team of jewelry consultants will walk you through your purchase step by step, and will always be available to answer any questions or concerns. We offer live support six days a week.
888-677-2629 Sat 10:00PM-7:00PM PST E-Mail available 24/7 Shipping & Delivery Domestic Orders:
All items are shipped fully insured. Signature is required upon delivery. Free shipping fully insured via UPS GROUND or USPS. UPS 2nd day, USPS Priority Mail or Overnight shipping methods are available and charged to customer upon request.
Free shipping on all domestic orders.
If shipping to a PO BOX, we will ship registered and fully insured via USPS or UPS. California Sales Tax is collected on all items shipped within the state of California. We do not collect sales tax on items shipped out of California.
International Orders:
Most international orders will ship via FedEx Priority International. We can also ship via USPS upon request. Buyer is responsible for all customs and duty fees. Please check with your local office prior to making any international purchases.
( SHIPPING CHARGES ON ALL INTERNATIONAL ORDERS WILL BE ADDED TO SALE. )
Return/Exchange Policy:
For domestic orders, we accept returns for full refund (minus shipping & insurance) only for standard items purchased online. Items must be in original condition (not worn, sized, engraved, set, or altered in any way). We do not accept returns or exchanges on any special orders. All returned items must be received by Coby Madison Jewelry, within 14 days of receipt of purchase. Please call to speak with jewelry consultant prior to returning merchandise, to request a Return Authorization #. Packages shipped to us without a Return Authorization # will be returned to sender unopened. All returned merchandise should be mailed registered and fully insured.
International Orders - Returns Are Not Accepted. Privacy & Security
What personally identifiable information is collected on this site?
Visitors may supply personally identifiable information (such as visitor name, address, telephone numbers or e-mail addresses) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our products, or simply asking a question about our company.
Coby Madison Jewelry does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.
How is it used?
When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested).Should any material changes be made to the ways in which we use personally identifiable information, Coby Madison Jewelry will take commercially reasonable measures to obtain e-mail consent from you.
Security:
Personally identifiable information is stored on our Web server and is not publicly accessible. Further, personally identifiable information is only accessed by Coby Madison Jewelry employees. Coby Madison Jewelry meets industry standards for the protection of personally identifiable information.
Choice/Opt-out
If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists. You have the following options to do this:
Correct/Update
If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly at the e-mail and mail addresses provided above.
Does this site use cookies?
We do use cookies on this site to store your shopping cart until you checkout. None of the information is shared nor is it associated with your personal information.
Links
This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
More Information
if you have any questions, concerns or comments, please
or call 888-677-2629